Have a question, concern, or feedback? Riders and drivers get the fastest help from Help & Support chat in the GLIDE app. Anyone can email us or use the form.
Pick a topic and send your message — it goes straight to the right GLIDE team and you'll get a ticket number. We reply by email. If you're in immediate danger, call 911.
Rideshare companies in Maryland are regulated by the Maryland Public Service Commission (PSC). You can bring a problem to GLIDE, to the PSC, or both — you don't need GLIDE's permission to contact the PSC.
The quickest fix is usually ours to make:
The PSC's Transportation Division handles complaints about taxis, sedans and rideshare companies.
It helps to have, from your GLIDE receipt or ride history:
In an emergency, call 911 — or use the SOS button in the GLIDE app.
Open the GLIDE Rider app — get the Android app, or use it in any phone browser (on iPhone, use Safari). Create your free account, enter your destination, choose a ride type, and confirm. You'll see the full price before you book.
Apply online, upload your documents and complete a Checkr background check. Documents are checked automatically and reviewed by GLIDE staff; how long it takes depends mostly on how quickly your background check comes back.
GLIDE pays out automatically every Monday to your bank account through Stripe. You can also use Instant Pay to cash out to a debit card in minutes, up to 5 times a day, for a 1.5% fee, min $0.85.
Yes. Cancelling is free within 2 minutes of requesting. After that, the fee is $3.00 once a driver has accepted, or $5.00 once your driver is on the way or has arrived — see Pricing & fees for your market. If your driver cancels, you're never charged.
GLIDE accepts credit and debit cards, Apple Pay and Google Pay (all through Stripe), plus PayPal. More about payments.
If you're in immediate danger, call 911. In the app, press and hold the SOS button: the GLIDE safety team is alerted with your live location, and you can call 911 or your emergency contact with one tap.